Acceptance of the Terms
By using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
Eligibility Requirements
You must be at least 18 years old to use our services. We reserve the right to ask for proof of age at any time.
Minimum Age Requirements
Our minimum age requirement is 18 years old, as required by law in all jurisdictions where we operate.
Geographic Restrictions
We only allow users from certain countries to access and use our platform. If you are accessing our website or services from a country not listed below, please note that your access may be restricted:
United Kingdom
We reserve the right to restrict access from any other jurisdiction at our discretion.
Account Registration Rules
To create an account with us, you must provide accurate information about yourself and agree to these Terms and Conditions. You can only register one account per user.
One- Account - Per - User Policies
You are not allowed to have multiple accounts on our platform, even if you change your username or email address. If we find out that you have created multiple accounts, we reserve the right to close all of them without notice.
Identity Verification and KYC
We require identity verification for users before they can withdraw funds from their account. This may involve providing us with a copy of your ID (such as a passport or driver's license) and proof of address. We also have the right to request additional information from you at any time.
Account Accuracy Obligations
You must provide accurate information about yourself when registering for an account, including but not limited to: name, address, date of birth, email address, phone number, payment details, etc. Failure to do so may result in your account being closed without notice or other penalties.
Account Security Responsibilities
It is your responsibility to keep your login credentials confidential and secure your account from unauthorized access by others. We are not responsible for any losses or damages resulting from unauthorized use of your account.
Login Credentials and Password Protection
You must create a strong password that meets our minimum requirements (at least 8 characters, including uppercase letters, lowercase letters and numbers). You agree to keep it confidential and secure. If you have forgotten your password or suspect someone else has accessed your account, please contact us immediately.
Restricted Behaviour and Prohibited Activities
We reserve the right to restrict access from certain IP addresses, devices or countries due to suspicious activity or in accordance with our terms of service.
The following activities are prohibited on our platform:
We have the right to take disciplinary action against any user found engaging in these activities, up to and including account closure.
Bonus and Promotion Rules
All bonuses and promotions are subject to change at our discretion. Any bonus or promotion is only available on specific terms which may include wagering requirements, maximum cash-out limits, etc.
Wagering and Gameplay Conditions
Please note that all games have their own rules and requirements for gameplay. We recommend reading the game-specific instructions before playing.
All bets are made in GBP (British Pounds) unless otherwise stated, as per our exchange rate policy.
We use a Random Number Generator ("RNG") to ensure fairness of each individual spin or bet.
Bonus Abuse Prevention
In order to prevent bonus abuse we reserve the right to:
We may request documentation from players for verification purposes as part of our fair gaming practices.
Deposits and Withdrawals
To facilitate payments we support various payment options including Visa, Mastercard, Skrill and Neteller. However, deposits by means not specified above are excluded.
Please note that processing times may vary due to third-party banking procedures.
We may charge fees for depositing or withdrawing funds, which will be clearly stated in our fee policy section of the platform.
Verification Before Withdrawals
Before we process any withdrawal from your account, you must verify the identity of yourself. This is a standard anti-money laundering procedure that helps protect both us and yourself from fraudulent activities.
We also reserve the right to ask for more information or evidence as part of our fair gaming practices in compliance with regulations issued by regulatory bodies such as UKGC (United Kingdom Gambling Commission) etc.,
Processing and Review Procedures
If we suspect any activity on your account that is suspicious, we have the right to investigate further and may request documentation from you. You must comply fully with any reasonable requests made during an investigation.
In case of a dispute about your winnings or other issues related to gameplay or bonuses awarded, our final decision will be binding. If there's still disagreement after reaching out, both parties should aim for fair settlement through mediation if available under the relevant legislation.
Responsible Gambling Expectations
We take responsible gambling seriously and we ask that all users follow best practices:
Self-Exclusion and Account Restrictions
We encourage responsible gaming by allowing users to self-exclude themselves from the platform. Self-exclusion applies both on all websites, brands associated with Two Fat Ladies Bingo.com, mobile applications associated therewith and/or any related promotional services offered by us.
Once self-excluded you won't be able to register again until your cooling off period has ended (usually 24 hours or more).
Please note that upon account restriction users cannot place bets but can still withdraw funds if needed. In cases of permanent exclusion all remaining balance will be donated towards the GambleAware charity, please see our Donations page.
Game Fairness and RNG Systems
Our games are designed to operate fairly with Random Number Generators (RNGs) used for each outcome, ensuring complete randomness and impartiality in gameplay outcomes. All prizes offered by us are funded entirely through rake generated from the transactions of legitimate users on the platform. The odds and payout percentages provided apply only during game play; actual payouts may vary according to applicable laws or regulatory requirements.
Technical Interruptions or Voided Gameplay
We use all reasonable efforts to ensure continuous availability but cannot guarantee uninterrupted access due technical failures, hardware problems, updates etc., which might render certain functionality unavailable temporarily. However any resulting losses will not be compensated.
In cases where a game is ended prematurely (void) without an official result due to a disruption caused by the factors above you can continue playing on another identical game - subject always to system rules and limits in force during play; alternatively, for all other non-prematurely terminated games played up until your last session logged into account (in case of login interruption), we will re-assign original bet amount back into player's balance.
Suspension or Closure of Accounts
In cases where:
your account may be closed with a warning if this behaviour is repeated, however we reserve the right to terminate all of your access - forfeiting any monies you hold.
We take these issues seriously and will ensure that our actions are always taken in accordance with UKGC regulation 138 as well.
Intellectual Property and Platform Ownership
All proprietary technology, copyrights & trademarks (collectively "Trademarks" hereunder), databases and related intellectual property rights owned or controlled by us shall remain the exclusive property of Two Fat Ladies Bingo.com Inc. Any use without express permission violates terms herein – giving rise to claim for damages under applicable law.
Limitation of Liability
In no event will we, our affiliates, officers, directors, employees be liable to anyone (for any loss, damage caused directly or indirectly by reason of the:
By visiting this website you have explicitly stated agreement to limit your potential entitlement for any damages arising due these factors set out below as outlined within Section 1 of UK’s General Data Protection Regulation (GDPR), also applying where possible under current laws governing E-Commerce regulations.
Modification of Terms
We reserve the right, at our sole discretion and without prior notice or obligation to change, modify suspend terminate or restrict access from a user(s) account when it is deemed necessary in accordance with regulatory requirements.
Changes may include additions deletions changes modification new rules - please regularly check back on these pages for updates notifications announcement.
